Please check our Frequented Asked Questions. If you can’t find an answer to your problem, feel free to reach us!
Trade professionals: To apply for a trade account, please register your company with us by filling in the registration form. Only after successful validation will you be granted access to the information reserved for trade professionals. Private customers: Please visit one of FRATO’s stores around the world.
FRATO is constantly expanding its worldwide store base. Please refer to the Stores section on the website for the complete list.
Our lead time is 8-10 weeks from the moment the order is confirmed, excluding transportation. This is subject to variations depending on the order volume and time of the year (ie, summer closure tends to increase lead times by 1-2 weeks).
Yes, FRATO’s collection is fully customisable in terms of dimensions and finishes.
From the moment the order is confirmed, you will be assigned a Client Relations Specialist who will be your point of contact regarding your order status.
FRATO ships worldwide. Our Client Relations Specialists can assist you with the shipment of your order.
To ensure its durability and longevity, we recommend you to follow our Product Care advice.
High-resolution images are only provided to customers or members of the press. If you’re already a customer, please contact your Client Relations Specialist. If you’re a member of the press, please register here for a press account. After successful validation, you can access the images or other material you may need to publish an article or piece about FRATO, in the HR IMAGES section.