Privacy Policy

PRIVACY POLICY

LAST UPDATED: MAY 2020

Welcome to FRATO website, at the URL www.FRATO.com (the ‘website’).

Please take time to read the following Privacy Policy, which explains how we collect, use, disclose and transfer the personal information that you provide to us via FRATO’s website, when you visit a FRATO store, contact FRATO Customer Services by telephone or when you interact with us over social media. It also clarifies how we gather information through the use of cookies and related technologies as and when you use the FRATO website.

We also recommend reading the ‘Global Servicing Terms & Conditions’ on the FRATO website, as this contains important information.

Please be aware that this Privacy Policy is governed by European Regulation No. 2016/679, which is effective as of 25th May, 2018. The Regulation guarantees that personal data processing will be carried out in accordance with fundamental rights and freedoms, as well as with respect for the data subject, with specific reference to confidentiality, personal identification and the right to personal data protection.

UPDATES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we do, we will publish the changes on the FRATO website.

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

The information we collect from you is as follows:

You will need to register with us to access certain areas of the FRATO website. During the registration process, you will be required to submit personal information, including your name and address, tax number, email address and telephone number. By entering this information in the fields requested, you permit FRATO to provide you with the services you select.
When you purchase products online or by telephone, we collect information such as your purchase details and relevant payment information. We also collect personal information from you when you correspond with FRATO (eg, if you contact us with a query about one of our products or services), when you provide your details when you visit a FRATO store or when you contact FRATO Customer Services by telephone. Please also note that telephone calls will occasionally be recorded for security and training purposes.
If you choose to interact with FRATO via social media platforms or other third-party platforms, we will collect the personal information you have provided to us through that platform.
We will automatically collect certain information regarding visitors to the FRATO website. More details on this can be found in the section headed ‘Cookies policy’, below.
We will collect information about your location to the extent that we provide any location services. More details on this can be found in the section headed ‘Location services’, below.

We will use the personal information we collect from you to:

Manage and fulfil purchase and repair orders, facilitate delivery and to provide after-sales services.
Manage our accounts and records.
Deal with your enquiries and requests.
Send service-related communications, including announcements and administrative messages, such as an order confirmation.
Identify products and services we think you might be interested in based on your personal information, such as your purchase history and previous interactions with us.
Send you marketing communications (including emails and social media audience matching) relating to us and other third-party partners that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information on how to manage these updates).
Conduct market research so that we can improve the services we provide our customers.
Understand how the FRATO website is used so that we can improve our website, services and other offerings.
Where you have agreed to a particular use of your personal information, we process it on the basis of your consent. You may withdraw that consent at any time (eg, for us to send you marketing communications) by contacting FRATO (see the section headed ‘Contact us’, below). We also process your personal information when it is necessary for the performance of a contract with you or when it is needed for the legitimate interests of operating, protecting and improving our business.

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT

FRATO logs IP addresses and uses cookies and similar technologies that allow us to identify you and tailor your experience. It also provides us with information about the way visitors access our website.

The following information details how we use cookies and related technologies:

What is a cookie?

Cookies are text files containing small amounts of information that are downloaded to your computer, tablet or mobile device when you visit a website or use an app. Cookies are used to recognise your device as you move between web pages, or when you return to a website or app you have previously visited. Cookies are commonly used in order to make platforms work, or to work more efficiently, as well as to provide information to the platform’s owner.

FRATO uses cookies to enhance the online experience of our visitors and to better understand how our website is used. Cookies tell us, for example, whether you have visited our website previously or if you are a new visitor. Cookies can also help to ensure that the adverts you see online are more pertinent to you.

Cookies cannot be used to retrieve other data from your hard disk, transmit viruses or identify and use email addresses. Each cookie is unique to the browser or device you use to visit our website.

Cookies can be installed by either the operator of the platform you are visiting (‘first-party cookies’) or by other websites (‘third-party cookies’).

Cookies can be permanently stored on your device until they expire or until you delete them (‘permanent cookies’), or automatically removed when you exit a website or close your browser (‘session cookies’).

What cookies does FRATO use?

The FRATO website places the following types of cookies on your computer, tablet or mobile device:

Navigation cookies: These cookies are necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. Without these cookies, services such as transactional pages and secure login accounts would not be possible.

Functional cookies: These cookies serve a variety of purposes related to the presentation, performance and functionality of our website, and are essential for tasks that enhance a visitors experience of the platform (eg, ‘Remember me next time’).

Analytical cookies: These cookies collect information about how visitors use our website. The data gathered does not identify any individual visitor and is aggregated. Rather, it includes the number of visitors to our website, the platforms that referred visitors to our website and the pages that they viewed. This information is used to help run our website more efficiently, to gather broad demographic data and to monitor the level of online activity.

Advertising cookies: When you visit our website, or click on adverts or promotional areas on the website, these cookies deliver adverts that are deemed relevant to you. They also limit the number of times you see an advert and will help evaluate the effectiveness of a promotion. They are usually placed by advertising networks with our permission and log that you have visited our platform. This information is then shared with third-party organisations such as advertisers.

Social cookies: These cookies enable users to share pages and content through third-party social media and other platforms. The companies that place these cookies may also use your information to serve you targeted advertising on other platforms.

How to control or delete cookies.

The majority of internet browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the performance of our website and/or limit the service we offer.

Follow the below links if you wish to manage cookies through specific browsers:

Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirect=no

Further information about cookies, including how to see what cookies have been placed on your device and how to manage or delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu

IP ADDRESSES

When you visit the FRATO website, we collect information about your computer, tablet or mobile device, including where available your IP address, operating system, log-in times and browser type. This data helps us better understand how visitors use our website. We may also use this data for internal reporting purposes and we may anonymise and share it with advertisers, sponsors or other businesses.

ABOUT ADVERTISING

The FRATO website uses third parties such as network advertisers and ad exchanges to serve you adverts on third-party platforms after you leave our website. We also use third-party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of our website and viewing of content or adverts contained therein. Network advertisers are third parties who display adverts that are based on your visits to our website as well as other apps and sites. Third-party ad serving enables us to tailor adverts to you for products and services that you might be interested in.

Third-party tracking technologies, however, are not controlled by us, even if they are associated with our website or adverts. Statements pertaining to FRATO’s practices do not apply to the methods third parties employ to collect personal information or how they then use this information. To review a the practices regarding the collection, storage and sharing of personal information by a third party, please read their terms of service, privacy policy, permissions, notices and choices. We make no representations regarding the privacy policies of third-party advertisers or ad networks or exchanges or related third parties.

You do have options in respect of the delivery of adverts. You can opt-out of receiving certain types of behavioural adverts by visiting the third-party websites referred to in the section headed ‘How to control or delete cookies’, above. We do not accept responsibility for the effectiveness of or compliance with any third-parties’ opt-out options.

LOCATION SERVICES

Some of the services that we provide use information pertaining to your location. These are typically available on mobile devices or apps and you will be given the opportunity to provide your consent to the use of such location services. These services process information derived from GPS, sensors, beacons or Wi-Fi access points and allow you to benefit from a more personalised service. Your device will have settings that permit you to turn off these services should you no longer wish to benefit from them.

SHARING YOUR INFORMATION

We do not share personal information about you with other people or non-affiliated companies, except under the following circumstances:

Employees and consultants of FRATO processing data in their capacity of persons in charge of the processing for internal organisation of the activities.
Other companies of the same Group acting as data processors in order to carry out contractual activities and services (such as the pick-up in-store services) and to carry out specific marketing activities (such as inviting the user to local events).
Companies acting in their capacity as data processors and providing FRATO with specific technical and organisational services in relation to the website (logistics, IT and marketing).
Any law-enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or to protect our rights or the rights of any third party.
Any third party that purchases, or to which we transfer, all or a significant amount of our assets and business. Should such a sale or transfer take place, we will use reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

INTERNATIONAL TRANSFERS

We have implemented standard contractual clauses to ensure the adequate safeguarding of your personal information when it is transferred to affiliated companies and stores in territories outside the European Economic Area. Where we share your information with a third-party service provider outside of the European Economic Area (as detailed in the section entitled ‘Sharing your information’, above), we contractually oblige the third-party service provider to implement adequate safeguards to protect your personal information.

PROTECTING YOUR PERSONAL INFORMATION

We want you to feel confident about using the FRATO website and are committed to protecting the personal information we collect. We limit access to your personal information to employees who reasonably need access to it in order to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic and procedural safeguards in place to protect the personal information that you provide against unauthorised or unlawful processing and against accidental loss, damage or destruction.

However, when you are asked to choose a password in order to access certain areas of our website, it is your responsibility to select a password that is secure and confidential. We recommend that you choose a password that you do not use on any other site and to not share it with anyone else.

RETAINING YOUR PERSONAL INFORMATION

Personal information that is collected in line with a purchase will be stored for at least 10 years to comply with tax and civil law.

Personal information that is provided for marketing and profiling activities is kept as long as necessary for the particular processing, also with reference to the specific sector of activity (luxury products) and considering the interest demonstrated by the client to be updated on FRATO products and events.

YOUR CHOICES

You have the right to ask for access to any personal information that we hold that relates to you, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the deletion of your personal information or a restriction of its use.

You have the right to object to FRATO processing your personal information in some cases. You can ask us to stop sending you direct marketing communications at any time (however, we may continue to send you service-related, ie, non-marketing communications, such as email updates on your order status). You can do this by emailing the address in the section headed ‘Contact us’, below, or by clicking on the ‘unsubscribe’ link in any FRATO marketing emails.

If you are worried about how we use your information, please contact us using the details below and we will do our best to resolve your concern. After investigating your case, we will respond to you in writing within a reasonable timeframe, setting out our proposed remedial action. If you think we have processed your personal information in a manner that is unlawful or breaches your rights, you may complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.

CONTACT US

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us on the email address provided below. You can also use this email address if you wish to request access to the personal information we hold about you or to unsubscribe from any further email marketing communications.

Please contact us by email at: [email protected]